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A Guidebook for Developing a Culture Model, Talent Strategy, and Foundation for Sustainable Growth

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What Is The Operator Pathway®?

The Operator Pathway® is an outcome-based business development curriculum written in the style of a leadership fable. As participants follow Georgina Anderson’s journey, they create a Culture Model, Organizational Structure, Talent Strategy, and Accountability System that drive operational excellence, financial performance, and sustainable growth. Written by Kelly C. Sartain, The Operator Pathway® combines engaging storytelling with practical frameworks, implementation tools, and guided exercises that participants can immediately apply within their organization.

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The Foundation Badge 101

Build a strong foundation for lasting success by establishing a clear business framework that guides decisions and aligns daily actions with your vision. Participants develop a culture model, target goals, and business framework that drives sustainable growth. 
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Is The Operator Pathway® Right For You?

This program is designed for:

Existing Operators Seeking To: 

  • Scale their organization 

  • Strengthen operational infrastructure

  • Prepare for strategic growth 

  • Position for MRO or relocation 

Operator Selects Preparing For:

  • Grand Opening 

  • Backfill 

Professionals Pursuing Growth: 

  • Franchisee Selection Candidates

  • QSR Franchisees & Corporate Staff

  • Senior QSR Leaders

  • LDP & TDP Participants

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BOBBY ROSS

Chick-fil-A™ 

Senior Leader

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“The Operator Pathway© is practical and intentionally structured... the built-in accountability ensures important work actually gets done.”

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Build a strong foundation for lasting success by establishing a clear business framework that guides decisions and aligns daily actions with your vision. Participants develop a culture model, target goals, and business framework that drives sustainable growth. 

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Implement performance systems that align expectations, measure progress, and keep teams focused on target goals. Participants create dashboards, scorecards, leader performance monitors, and annual strategic plans to drive consistent execution. 

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Design an organizational structure with clear roles, responsibilities, and reporting relationships to support execution. Participants create current, future, and dream organizational charts along with job descriptions for every role.

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Build a culture of accountability through clear expectations, regular coaching, and consistent performance management. Participants develop an employee handbook, disciplinary process, performance improvement plans, meeting agendas, and coaching frameworks.

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Build a system to attract, hire, and retain the right people through a consistent strategy. Participants develop a talent strategy, employer promise, employee value proposition, recruitment process, interview guides, and culture-aligned job offer letters.

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Create a consistent onboarding process that prepares new hires for success through structured administration, orientation, and training. Participants develop onboarding checklists, orientation frameworks, and training systems that improve employee readiness and engagement. 

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Improve profitability by identifying key financial drivers, implementing operational strategies, and tracking performance consistently. Participants create financial management tools including scorecards, labor planning systems, expense checklists, and action plans to improve financial results. 

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Develop a marketing strategy that defines your audience, communicates your value, and drives measurable growth. Participants build a strategic marketing plan supported by sampling initiatives, an events calendar, a social media calendar, and mascot utilization to strengthen brand awareness and engagement.

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Class Pricing

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$250

​per participant, per month

The Operator Pathway© is delivered as a virtual class that begins at the start of each calendar quarter and includes the accompanying intellectual property.

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