OPERATOR PATHWAY

A Guidebook for Developing a Culture Model, Talent Strategy, and Foundation for Sustainable Growth

What Is The Operator Pathway®?

The Operator Pathway® is an outcome-based business development curriculum written in the style of a leadership fable. As participants follow Georgina Anderson’s journey, they create a Culture Model, Organizational Structure, Talent Strategy, and Accountability System that drive operational excellence, financial performance, and sustainable growth. Written by Kelly C. Sartain, The Operator Pathway® combines engaging storytelling with practical frameworks, implementation tools, and guided exercises that participants can immediately apply within their organization.

The Foundation
Badge 101

Build a strong foundation for lasting success by establishing a clear business framework that guides decisions and aligns daily actions with your vision. Participants develop a culture model, target goals, and business framework that drives sustainable growth.

The Structure
Badge 102

Design an organizational structure with clear roles, responsibilities, and reporting relationships to support execution. Participants create current, future, and dream organizational charts along with job descriptions for every role.

The People
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Build a system to attract, hire, and retain the right people through a consistent strategy. Participants develop a talent strategy, employer promise, employee value proposition, recruitment process, interview guides, and culture-aligned job offer letters.

The Onboarding
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Create a consistent onboarding process that prepares new hires for success through structured administration, orientation, and training. Participants develop onboarding checklists, orientation frameworks, and training systems that improve employee readiness and engagement.

The Target
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Implement performance systems that align expectations, measure progress, and keep teams focused on target goals. Participants create dashboards, scorecards, leader performance monitors, and annual strategic plans to drive consistent execution.

The Marketing
Badge 106

Develop a marketing strategy that defines your audience, communicates your value, and drives measurable growth. Participants build a plan supported by sampling initiatives, an events calendar, a social media calendar, and mascot utilization to strengthen brand awareness and engagement.

The Accountability
Badge 107

Build a culture of accountability through clear expectations, regular coaching, and consistent performance management. Participants develop an employee handbook, disciplinary process, performance improvement plans, meeting agendas, and coaching frameworks.

The Profit
Badge 108

Improve profitability by identifying key financial drivers, implementing operational strategies, and tracking performance consistently. Participants create financial management tools including scorecards, labor planning systems, expense checklists, and action plans to improve financial results.

Is The Operator Pathway® Right For You?

Scale their organization
Strengthen operational infrastructure
Prepare for strategic growth
Position for MRO or relocation

Existing Operators

Grand Opening
Backfill

Operator Selection

Franchise Selection Candidates
QSR Corporate Staff
Senior QSR Leaders
LDP &TDP Participants

Growth & Development

Throughout The Operator Pathway®, my peers and I were challenged to think deeply about what it takes to build and lead a future business in the restaurant industry. I left the class feeling inspired, challenged, and more confident in my ability to shape the future of the QSR industry. The Operator Pathway® has been an indispensable part of my development

and I highly recommend it.

KATHRYN MARTIN

Chick-fil-A®

Executive Director

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Class Pricing

$250

per participant, per month

The Operator Pathway© is delivered as a virtual class that begins at the start of each calendar quarter and includes the accompanying intellectual property.